Returns
Non-consumable goods
We will accept returns of any equipment or faulty goods. Equipment or merchandise must be returned unused in its original packaging to 23 Highfield Close, Wokingham, Berks, RG40 1DG, UK. Returns must be made within 7 days of delivery date. Non-faulty goods must be returned at your own cost and you must provide evidence of having returned the item. We will organise for faulty goods to be collected from you; we will use our own courier and you will be required to be available for a nominated collection.
Consumable goods
Whilst we want you to be happy with your order, as coffee is a consumable good we will only replace or refund coffee if it is faulty or damaged in any way. This is subject to assessment by our team, as applicable. Please contact our customer service team (Monday to Friday 0900 -1700) on +44 (0) 7444 911428 or by email info@carita.coffee in this instance. They will then work with you to resolve the issue.
Incorrectly supplied items
Please contact our customer service team on +44 (0) 7444 911428 should you have received incorrect products with your order and they will resolve any issues. Mistakes are rare but we will endeavour to put the matter right without delay or further inconvenience.
Defective or Damaged goods
It is never our intention to sell defective or damaged goods, please notify us of any damages on receipt of goods.
All products and packaging materials should be retained, photographed and emailed to info@carita.coffee within 24 hours of receipt in order that we may take the matter up with our couriers. In the event of any issues please contact our customer service